Consistency in your quality and service delivery is important. How do you ensure this?
It is not easy and never 100%. We are in a service industry where every project is unique.
One tip to get things headed in the right direction is to make your "standards of care" as uniform as possible. Your team needs to know and understand the expectations. Once you have clearly communicated expectations, begin inspecting. You know the saying, "INSPECT WHAT YOU EXPECT".
Make sure you praise a job well done.
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